1. DETAILED DESCRIPTION OF GOODS AND/OR SERVICES
Rubicon Electrical Distributor (Pty) Ltd (“Rubicon”) is a provider of energy, industrial automation, lighting solutions and related services.

2. DELIVERY POLICY
Subject to availability and receipt of payment, requests will be processed within 5 working days and delivery confirmed by way of electronic or telephonic communication.

3. RETURN AND REFUNDS POLICY
The provision of goods and services by Rubicon is subject to availability. In cases of unavailability, Rubicon will refund the client in full within 30 days. Cancellation of orders by the client will attract a 15% administration fee.

4. CUSTOMER PRIVACY POLICY
Rubicon shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

5. PAYMENT OPTIONS ACCEPTED
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Rubicon bank account, the details of which will be provided on request.

6. CARD ACQUIRING AND SECURITY
Card transactions will be acquired for Rubicon via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

7. CUSTOMER DETAILS SEPARATE FROM CARD DETAILS
Customer details will be stored by Rubicon separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

8. MERCHANT OUTLET COUNTRY AND TRANSACTION CURRENCY
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

9. RESPONSIBILITY
Rubicon takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support and dispute resolution.

10. COUNTRY OF DOMICILE
This website is governed by the laws of South Africa and Rubicon chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, as 4 Reith Street, Sidwell, Port Elizabeth, Eastern Cape, 6001, South Africa.

11. VARIATION
Rubicon may, in its sole discretion, change this agreement or any part thereof at any time without notice.

12. COMPANY INFORMATION
This website is run by Rubicon based in South Africa and with registration number 2016/461533/07.

13. RUBICON CONTACT DETAILS
Company Physical Address: 4 Reith Street, Sidwell, Port Elizabeth, Eastern Cape, 6001, South Africa

Email: partner @ rubiconsa.com

Telephone: 041 451 4359
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